Terms & Conditions

Terms and Conditions

Effective Date: January 21, 2026

Welcome to ARTECO (hereinafter referred to as “we”, “us”, or “the Website”). By accessing or using this website, you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before using the Website.

1. Website Services

This Website provides and sells refrigeration units, including air coolers, compressors, cold storage equipment, and related products. All users must understand and agree to these Terms before accessing or using the Website.

2. User Accounts

  • If you register an account, you agree to provide accurate, complete, and up-to-date information and are responsible for maintaining the confidentiality of your account credentials.

  • Users must not engage in any illegal, fraudulent, abusive, or disruptive activities that interfere with the normal operation of the Website.

3. Product Information and Pricing

  • We strive to ensure that all product descriptions, prices, availability, and images are accurate.

  • All prices are listed in USD and may include applicable taxes.

  • Product prices are subject to change without notice. However, the price confirmed at the time of order is final.

4. Orders, Shipping, and Delivery

  • Orders will be processed and shipped within 5–10 days of confirmation.

  • Shipping times and fees will be indicated at checkout.

  • We are not responsible for delays or losses caused by force majeure, though we will make reasonable efforts to assist.

  • International orders may be subject to customs duties, taxes, or local regulations.

5. Returns, Refunds, and Cancellations

  • All equipment purchased from this Website may be returned for a refund within 14 days of receipt, subject to conditions below:

Quality or Shipping Damage:

  • Returns or exchanges are allowed if reported within the acceptance period.

  • Proof of damage, such as photos, reports, or third-party inspection certificates, must be provided.

Damage After Installation:

  • If issues are caused by improper installation, returns or exchanges may not be accepted.

  • Warranty services or on-site repair may be provided instead.

  • Refunds will be processed within 30 days after we receive and inspect the returned items.

  • For cancellation of already shipped orders, please contact customer service as soon as possible, and we will do our best to assist.

6. User Conduct and Prohibited Activities

Users must not:

  • Infringe any third-party intellectual property rights, including copyrights, trademarks, or patents.

  • Post malicious, fraudulent, harassing, or illegal content.

  • Copy, distribute, or commercially use Website content without permission.

7. Intellectual Property

All content on this Website, including text, images, logos, and designs, is owned by us or our licensors and protected by applicable laws. Unauthorized use or reproduction is prohibited.

8. Disclaimers and Limitation of Liability

  • We strive to ensure that information on the Website is accurate but are not liable for any direct or indirect losses resulting from the use of the Website or products.

  • To the extent permitted by law, we are not responsible for any special, incidental, or consequential damages.

9. Privacy Policy

1. Information We Collect
When you use the Website, we may collect the following information:

  • Personal Information: Name, email, phone number, company name, address, etc.

  • Transaction Information: Order details, payment information (processed via third-party payment platforms), invoice information.

  • Technical Information: IP address, browser type, device information, access time, pages visited.

  • Cookies and Tracking Information: Used to optimize user experience, analyze traffic, and provide personalized services.

Please refer to our Privacy Policy for detailed information on how your data is used and protected.

10. Third-Party Services

The Website may use third-party payment processors, shipping providers, or plugins.
Users must comply with the terms and policies of these third-party services. We are not responsible for their actions or services.

11. Amendments to Terms

We reserve the right to modify these Terms at any time.
Updated Terms are effective immediately upon posting, and continued use of the Website constitutes acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of China.

  • Any disputes arising in connection with these Terms should be resolved through negotiation first. If negotiation fails, disputes may be submitted to a competent court or arbitration institution for resolution.

13. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: artecolijun@artecounit.com

  • Phone: +86 13598885366

  • Address: Guangzhou Advanced Refrigeration Co., Ltd., Sanhe Road, Gaoming District, Foshan City, Guangdong, China